• CRIA stands for Change Request Innovative Automation. It’s a tool developed by Business Operations team for Latin America. • CRIA tool aims to allow automation in the approval chain for Change Requests and centralize the database with information associated with these CRs. • CRIA acts in the process of Change Requests approval. It is still needed and mandatory the usage of IPM for all other processes associated with CRs. • This document describes the operational procedures for end users to import CR data from IPM and the benefits of the CRIA tool usage.
1. Display the side menu, display the “CRIA Tool" options. 2. Select the “Change request sync status report” option as the image indicates.
Choose a customer team and click on “Upload” blue button, as the image indicates.
If the report generation was successful, It will be delivered by email, click on “Close” green button to exit.
To finish, you will receive an email status notification with attach report, as shows the image.
If you have any bug verify the error and description table, if you have another bug with the VOA importer, please get in touch with our team at support.zina@nokia.com.
SoR for CRIA tool users
Automatic approval chain algorithm is the core of CRIA tool. It’s defined in the administrative area of the tool (by the CRIA Key User) and it is dependent of: • Business Case type (associated with CR SAP Category and CRWP Package Name) • Sellable additional works with PO => Billable No B2B workflow • Sellable additional works => Billable workflow • Extra works (planned / unplanned (NCC) ) => Non-billable workflow • Sellable additional works pre-negotiated (only AMX Chile) => Advanced Billable • Change Request Cost (associated with CR Estimated Cost)
