• CRIA stands for Change Request Innovative Automation. It’s a tool developed by Business Operations team for Latin America. • CRIA tool aims to allow automation in the approval chain for Change Requests and centralize the database with information associated with these CRs. • CRIA acts in the process of Change Requests approval. It is still needed and mandatory the usage of IPM for all other processes associated with CRs. • This document describes the operational procedures for end users to import CR data from IPM and the benefits of the CRIA tool usage.
In the side menu, display the “CRIA Tool" options.
Select the “Services Non-B2B & Task Based Report" option as the image indicates.
Select customer team to generate the report.
Choose the status type, as the image shows.
Complete the start and end date, as shown in the following image.
Once you have been completing all fields, click on "Generate report" blue button.
If the report generation was successful, It will be delivered by email.
To finish, you will receive an email notification with attach report, as the image shows.