Home Tutoriales (EN) ZINA - Non B2B SPO Cancellation CRIA
Zina Posted on: May 18, 2017

ZINA - Non B2B SPO Cancellation CRIA

by ZINATeam

ZINA Workflow Management: CRIA - Non B2B SPO Cancellation

CR workflow using IPM and CRIA.

• CRIA stands for Change Request Innovative Automation. It’s a tool developed by Business Operations team for Latin America.
• CRIA tool aims to allow automation in the approval chain for Change Requests and centralize the database with information associated with these CRs.
• CRIA acts in the process of Change Requests approval. It is still needed and mandatory the usage of IPM for all other processes associated with CRs.
• This document describes the operational procedures for end users to import CR data from IPM and the benefits of the CRIA tool usage.

In the side menu, display the "CRIA Tool" options.

Select the “Non B2B SPO Cancellation" option as the image indicates.

1. Download the example template in .xls format.

1. Complete “SPO number” column with the SPO ID to will be canceled.
2. Type your comments on “Comments” column.

Once you have your .xls document with the required fields complete, click on "Browse" button and load the document from your computer.

To discard the already uploaded document, click on the red button "Remove" and to modify or upload a new one click on the blue "Browse" option, as shown in the image.

Once you have finished uploading the file, click on the blue "Import file" button, as the following image indicates.

1. Your file has been imported.
2. To any error, review the .xls file. If you have another bug with the Non B2B SPO Cancellation importer, please get in touch with our team at support.zina@nokia.com.

You can review the Non B2B SPO Cancellation uploaded file, click on link “Upload file” as the image shows.