• CRIA stands for Change Request Innovative Automation. It’s a tool developed by Business Operations team for Latin America. • CRIA tool aims to allow automation in the approval chain for Change Requests and centralize the database with information associated with these CRs. • CRIA acts in the process of Change Requests approval. It is still needed and mandatory the usage of IPM for all other processes associated with CRs. • This document describes the operational procedures for end users to import CR data from IPM and the benefits of the CRIA tool usage.
1. Display the side menu, display the “CRIA Tool" options. 2. Select the “My Inbox" option as the image indicates.
In CRIA Tool “My inbox”, you can see a summary of: 1. Pending approval orders. 2. Pending approval amount. 3. Approved amount. 4. Total Approved and pending amount.
In "My Inbox" page, you can filter the orders by type, customer team and creation date, as the image shows.
In "My Inbox" page, you will receive a case summary and you will ask for approval. 1. Check ID to see details before approve. 2. Approve or Reject each CR individually.
To approve many order request into "My inbox" page. 1. Select CR boxes to approve. 2. Click on “Approve selected CRs” blue button.
If your approve process was successful, you will see a green alert indicating that your change request has been approved.
To finish, you will receive an email notification with process report, as shows the image.